REFUND AND RETURN POLICY

• Veda Scents wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.

• Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch tests as cautioned in every product.

 

Refund Policy

●      Veda Scents is not responsible for any damage after the delivery of the products.

●      An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made.

●      In case of a refund to be claimed, kindly contact our customer care on

●       support@vedascents.io with the necessary images and videos related to your claim with subject line “Refund For ”.

●      In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.

●      Contact the customer care team if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.

●      The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.

●      A claim of refund should be made within 24 hours of order delivery with the aforementioned details.

●      If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by Veda Scents

●      Veda Scents will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.

 

Return Policy

• In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.

• The customer should contact our customer care within 24-48 hours in the event they receive a damaged / broken/ leaked product

 

Cancellation Policy

 

●      Cancellation of orders can be processed before their dispatch from the warehouses only. 

●      A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.

 

FAQ’s

Q.1) After acceptance of cancellation/refund how long would it take to receive back my funds?

●      Refunds for paid orders shall be credited to the original payment account within 7 days of cancellation acceptance.

 

 

Q.2) Does the policy cover opened/used products?

●      No, the policy does not cover products which have been opened/used. The policy only covers orders having leakage/broken or missing items.